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Risks, Advice and Terms and Conditions –

Hedox Cosmeceutical and Obagi Clients

To be read prior to the assesment, purchase and treatment of cosmeceuticals/prescription skincare. You must select the tick box on your questionnaire to confirm that you have read the following:

RISKS AND ADVICE

TO NOTE

Please be aware that all of the following are normal skin reactions to the introduction of the Obagi

Nu-Derm Rx or Obagi-C Rx systems:

  • Redness
  • Dryness / Flaking / Peeling
  • Skin sensitivity
  • Breakouts of spots
  • Tight sensation of the skin

PLEASE DO:

  • Use SPF 50 and apply regularly throughout the day.
  • Wear a sun hat and cover your skin appropriately.
  • Avoid strong sun and sun lamps/tanning salons – this can cause Use fake tan instead!
  • Read the leaflets / any correspondence sent.
  • Remember it's not a quick fix - effects can take weeks/months, but it is known to be highly effective.

PLEASE DO NOT:

  • Apply products in or around the ocular bony rim of the eyes, the mouth and inside the nose. This should be avoided completely.
  • Spots - don’t pick or squeeze them! Speak to us and we will advise.

 

ESSENTIAL INFORMATION SPECIFIC TO PRESCRIPTION ITEMS (TRETINOIN AND HYDROQUINONE)

**OBAGI TRETINOIN CREAM** Available in three strengths = 0.025% / 0.05% / 0.1%

 What do I need to talk to a doctor about BEFORE I am prescribed Obagi Tretinoin Cream?

  • If you have an allergy to Tretinoin or any other ingredient contained in Tretinoin cream.
  • If you are allergic to any drugs like this one, any other drugs, foods, or other substances. Tell your doctor about the allergy and what signs you had e.g. rash, hives, itching, shortness of breath, wheezing, cough, swelling of face, lips, tongue, or throat; or any other signs.
  • If you are taking any drugs that may make your skin more sensitive to light. There are many drugs that can do this. Ask your doctor or pharmacist if you are not sure.
  • If you sunburn easily.
  • If you have sunburn or other skin problems, talk with your doctor.
  • If you are pregnant/trying to become pregnant/breastfeeding.

Frequently reported side effects include:

  • Exfoliation of skin
  • Stinging of the skin
  • Localised warm sensation
  • Mild erythema

Commonly reported side effects include:

 Burning feeling or stinging skin (moderate to severe)

  • Lightening of skin of treated area, unexpected
  • Peeling of skin (moderate to severe)
  • Redness of skin (moderate to severe)
  • Unusual dryness of skin (moderate to severe)

Rarely reported side effects include:

  • Darkening of treated skin

https://www.drugs.com/mtm/tretinoin-topical.html

 

  **HYDROQUINONE** - Contained in the following products:

  1.  Nu-Derm Clear Rx
  2. Nu-Derm Blender Rx
  3. Obagi-C Therapy Night Cream Rx
  4. Obagi-C Clarifying Serum Rx

 

INDICATIONS AND USAGE

The gradual bleaching of hyperpigmented skin conditions such as chloasma, melasma, freckles, senile lentigines, and other unwanted areas of melanin hyperpigmentation.

DOSAGE AND ADMINISTRATION

A thin application should be applied to the affected area twice daily or as directed by a physician. If no improvement is seen after 8-12 weeks of treatment, use of this product may be discontinued. Sun exposure should be limited by using a high SPF sunscreen agent, a sun-blocking agent, or protective clothing to cover bleached skin when using and after using this product in order to prevent re-pigmentation.

WARNINGS

Hydroquinone is a skin lightening agent, which may produce unwanted cosmetic effects if not used as directed. The physician should be familiar with the contents of this insert before prescribing or dispensing this medication.

Test for skin sensitivity before using by applying a small amount to an unbroken patch of skin and check within 24 hours. Minor redness is not a contraindication, but where there is itching or vesicle formation or excessive inflammatory/allergic response, the product should be discontinued and physician consulted. Close patient supervision is recommended.

Avoid contact with eyes, nose, mouth, or lips. In case of accidental contact, the patient should rinse eyes, nose, mouth, or lips with water and contact physician.

  • Sunscreen use is an essential aspect of Hydroquinone therapy because even minimal sunlight exposure sustains melanocytic activity (long-lasting hyperpigmentation).

Hydroquinone preparations contain sodium metabisulfite, a sulphite that may, very rarely, cause allergic-type reactions including anaphylactic symptoms and life-threatening or less severe asthmatic episodes in certain susceptible people. The overall prevalence of sulphite sensitivity in the general population is unknown and probably low. Sulphite sensitivity is seen more frequently in asthmatic than in non-asthmatic people.

  • Pregnancy Category C: Animal reproduction studies have not been conducted with topical Hydroquinone. It is also not known whether Hydroquinone can cause foetal harm when used topically on a pregnant woman or affect reproductive capacity. It is not known to what degree, if any, topical hydroquinone is absorbed systemically. Topical Hydroquinone should be used on pregnant women only when clearly indicated.
  • Nursing Mothers: It is not known whether topical Hydroquinone is absorbed or excreted in human milk. Caution is advised when topical Hydroquinone is used by a nursing mother.
  • Paediatric Usage: Safety and effectiveness in children below the age of 12 years have not been established.
  • Use of the product should be discontinued if hypersensitivity to any of the ingredients is noted.

 

TERMS AND CONDITIONS FOR ONLINE PURCHASE OF COSMECEUTICALS

  1. Hedox Clinic promotes and sells a variety of cosmeceutical/prescription skincare ranges which can be purchased via virtual terminal on the clinic website; https://www.hedoxclinic.co.uk/shop
  2. The merchant country of origin and base of operations is the UK. Hedox Clinic is owned by Hedox Ltd company registration number 10810513.
  3. Company correspondence address is Dr Stephen Humble, c/o True MediSpa, Cross Deep, 57 King Street Parade, King Street, Twickenham TW1 3SG.
  4. Prescription skincare can only be ordered following a medical consultation with Dr Humble.
  5. UK delivery is free of charge for orders over £50 and items are sent via 1st class Royal Mail.  For order of £70+ we use an insured 'signed for' service.  Overseas shipping is not free of charge and will be chargeable as per the relevant carrier's prices.
  6. Returns of cosmeceuticals are accepted in accordance with UK statutory rights.
  7. Returned cosmeceuticals will be refunded in full subject to packaging being unopened/untampered/undamaged.
  8. Return postage costs will not be reimbursed.
  9. Any discounts that are offered cannot be used in conjunction with each other - only the maximum/highest value discount will apply at any one time.  For example, if a 15% discount code is presented, this will be used instead of the standard 10% discount off spends over £100.  Discounts cannot be combined.
  10. Any discretionary discounts applied/offered [as part of referral reward or recommending us to a friend] can be used once only, against the next treatment or purchase.  Additional discounts can be rewarded for additional referrals but each is redeemable on a single occasion i.e. a one-time discount per referral/recommendation.

REFUNDS AND RETURNS

Products purchased
Returns of cosmeceuticals are accepted in accordance with UK statutory rights [subject to packaging being unopened/untampered/undamaged] and refunded minus delivery costs. Return postage costs are not refundable.

Aesthetic consultations
A £50 deposit is payable at the time of booking any remote consultation or in-clinic appointment, via card payment or Paypal and this secures your time with your Doctor. The £50 deposit taken is deductible from subsequent treatment fees but it is not refundable unless Dr Humble advises that the treatment sought is not clinically indicated and/or advisable. The deposit is non-refundable for missed appointments or cancellations with less than 48 hours notice given.

Refund processing
Refunds, where due, will be processed within 24 hours of request to the card used when making the purchase or booking and email confirmation of this will be sent. There may be a short delay before money appears back in your account.

FOR AESTHETIC CLINICAL ASSESSMENT AND TREATMENT AND PURCHASE OF COSMECEUTICALS/PRESCRIPTION SKINCARE

Clinical Services Provided by Dr S R Humble MBChB, MSc, PhD, FCARCSI Consultant in Pain Medicine, Anaesthesia and Aesthetic Medicine Director of Hedox Limited trading as Hedox Clinic and London Interventional Clinic

These terms and conditions relate to the fees charged for professional clinical aesthetic services provided by Dr Humble for consultations and treatment.

Aesthetic Terms and Conditions:

  1. Consultations are complimentary for all aesthetics appointments however a £50 deposit is payable, which is fully redeemable against the cost of treatment.
  2. The £50 deposit taken is deductible from subsequent treatment fees but it is not refundable unless Dr Humble advises that the treatment sought is not clinically indicated and/or advisable.
  3. The deposit is non-refundable for missed appointments or cancellations with less than 48 hours notice given.
  4. All clients are required to read and sign consent forms detailing the risks and benefits relating to any/all aesthetic treatments provided prior to the treatment being administered.
  5. All clients must undergo an initial consultation wherein Dr Humble will gather the history and assess whether the treatment sought is suitable, or likely to be successful, prior to any treatment being carried out.
  6. All treatment provided is chargeable and no refunds will be made following treatment was taken.
  7. Our fees are detailed here; https://www.hedoxclinic.co.uk/treatment-pricing
  8. The balance of any treatment taken is payable at the time of the appointment - we do not offer an invoicing service after treatment has been taken.
  9. Formal receipts can be provided on request.
  10. Hedox Clinic promotes and sells a variety of cosmeceutical/prescription skincare ranges which can be purchased via virtual terminal on the clinic website; https://www.hedoxclinic.co.uk/shop. Delivery options are given at the point of sale; first or second class Royal Mail (chargeable), or collection from our clinic (without charge).
  11. Returns of cosmeceuticals are accepted in accordance with UK statutory rights [subject to packaging being unopened/untampered/undamaged] and refunded minus delivery costs. Return postage costs are not refundable.
  12. Any discretionary discounts applied/offered [as part of referral reward or recommending us to a friend] can be used once only, against the next treatment or purchase.  Additional discounts can be rewarded for additional referrals but each is redeemable on a single occasion i.e. a one-time discount per referral/recommendation.

ENQUIRIES

Please contact the clinic directly by email or by phone with any queries you may have about your care, treatment or billing.

Liability:

  1. It is a client’s/patient’s responsibility to ensure that they provide Hedox Clinic with a full medical history prior to consultation and to advise Dr Humble as to any/all changes at each consultation/treatment session. Hedox Clinic will not be liable for any resulting impact that occurs as a result of the patient’s failure to disclose any such details.
  2. The client/patient agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Hedox Clinic regarding the care of a treated area.
  3. Nothing in these Terms & Conditions shall exclude or limit Hedox Clinic’s liability for death or any personal injury resulting from negligence by the Hedox Clinic.
  4. Hedox Clinic only partners with producers of aesthetic products and skincare whose products and/or ingredients are medical grade and which carry a strong evidence base, however we can offer no guarantees that products will achieve the desired outcome in your particular case.  No clinic or product should make such a claim.  Hedox Clinic makes professional and informed recommendations, based on clinical assessment, of products that we believe will be of benefit to our clients and customers.

 

Obagi C serum

Frequently Asked Questions About Aesthetic Services