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Refunds and Return Policy

REFUNDS AND RETURNS

Products purchased
Returns of cosmeceuticals are accepted in accordance with UK statutory rights [subject to packaging being unopened/untampered/undamaged] and refunded minus delivery costs. Return postage costs are not refundable.

Aesthetic consultations
A £50 no obligation deposit is taken by card payment on booking your complimentary consultation to secure the appointment. The £50 deposit taken is deductible from subsequent treatment fees OR fully refundable if a client decides not to go ahead with any treatment OR if Dr Humble advises that the treatment sought is not clinically indicated and/or advisable. The deposit is non-refundable for missed appointments or cancellations with less than 24 hours notice given.

Refund processing
Refunds, where due, will be processed within 24 hours of request to the card used when making the purchase or booking and email confirmation of this will be sent. There may be a short delay before money appears back in your account.