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Terms & Conditions

TERMS AND CONDITIONS FOR ONLINE PURCHASE OF COSMECEUTICALS

  1. Hedox Clinic promotes and sells a variety of cosmeceutical/prescription skincare ranges which can be purchased via virtual terminal on the clinic website; https://www.hedoxclinic.co.uk/shop
  2. The merchant country of origin and base of operations is the UK. Hedox Clinic is owned by Hedox Ltd company registration number 10810513.
  3. Company correspondence address is Dr Stephen Humble, Maple Leaf Clinic, 20 The Green, Twickenham, Middlesex TW2 5AB
  4. Prescription skincare can only be ordered following a medical consultation with Dr Humble.
  5. Delivery is free of charge and items are sent 1st class ‘signed for’ Royal Mail.
  6. Returns of cosmeceuticals are accepted in accordance with UK statutory rights.
  7. Returned cosmeceuticals will be refunded in full subject to packaging being unopened/untampered/undamaged.
  8. Return postage costs will not be reimbursed.

REFUNDS AND RETURNS

Products purchased
Returns of cosmeceuticals are accepted in accordance with UK statutory rights [subject to packaging being unopened/untampered/undamaged] and refunded minus delivery costs. Return postage costs are not refundable.

Aesthetic consultations
A £50 no obligation deposit is taken by card payment on booking your complimentary consultation to secure the appointment. The £50 deposit taken is deductible from subsequent treatment fees OR fully refundable if a client decides not to go ahead with any treatment OR if Dr Humble advises that the treatment sought is not clinically indicated and/or advisable. The deposit is non-refundable for missed appointments or cancellations with less than 24 hours notice given.

Refund processing
Refunds, where due, will be processed within 24 hours of request to the card used when making the purchase or booking and email confirmation of this will be sent. There may be a short delay before money appears back in your account.

SELF FUNDING CLIENTS ONLY

FOR AESTHETIC CLINICAL ASSESSMENT AND TREATMENT AND PURCHASE OF COSMECEUTICALS/PRESCRIPTION SKINCARE

Clinical Services Provided by Dr S R Humble MBChB, MSc, PhD, FCARCSI Consultant in Pain Medicine, Anaesthesia and Aesthetic Medicine Director of Hedox Limited trading as Hedox Clinic and London Interventional Clinic

These terms and conditions relate to the fees charged for professional clinical aesthetic services provided by Dr Humble for consultations and treatment.

Aesthetic Terms and Conditions:

  1. Consultations are complimentary for all aesthetics appointments.
  2. A £50 no obligation deposit is taken by card payment on booking your complimentary consultation to secure the appointment.
  3. The £50 deposit taken is deductible from subsequent treatment fees OR fully refundable if a client decides not to go ahead with any treatment OR if Dr Humble advises that the treatment sought is not clinically indicated and/or advisable.
  4. The deposit is non-refundable for missed appointments or cancellations with less than 24 hours notice given.
  5. All clients are required to read and sign consent forms detailing the risks and benefits relating to any/all aesthetic treatments provided prior to the treatment being administered.
  6. All clients must undergo an initial consultation wherein Dr Humble will gather the history and assess whether the treatment sought is suitable, or likely to be successful, prior to any treatment being carried out.
  7. All treatment provided is chargeable and no refunds will be made following treatment was taken.
  8. Where treatment is administered during the same appointment as the initial complimentary consultation, the fee for that treatment will be automatically deducted from the card details given at the time of booking the consultation, as per the fee list detailed here; https://www.hedoxclinic.co.uk/treatment-pricing-0
  9. Formal receipts can be provided on request.
  10. Hedox Clinic promotes and sells a variety of cosmeceutical/prescription skincare ranges which can be purchased via virtual terminal on the clinic website; https://www.hedoxclinic.co.uk/shop. Delivery options are given at the point of sale; first or second class Royal Mail (chargeable), or collection from our clinic (without charge).
  11. Returns of cosmeceuticals are accepted in accordance with UK statutory rights [subject to packaging being unopened/untampered/undamaged] and refunded minus delivery costs. Return postage costs are not refundable
  12. .

ENQUIRIES

Please contact the clinic directly by email or by phone with any queries you may have about your care, treatment or billing.

Liability (relating to Aesthetics and Pain Management):

  1. It is a client’s/patient’s responsibility to ensure that they provide Hedox Clinic with a full medical history prior to consultation and to advise Dr Humble as to any/all changes at each consultation/treatment session. Hedox Clinic will not be liable for any resulting impact that occurs as a result of the patient’s failure to disclose any such details.
  2. The client/patient agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Hedox Clinic regarding the care of a treated area.
  3. Nothing in these Terms & Conditions shall exclude or limit Hedox Clinic’s liability for death or any personal injury resulting from negligence by the Hedox Clinic.